We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You have 30 days from the day you receive your item to request a return, for any reason — no justification needed.
Separately, EU and Polish consumer law gives you a mandatory 14-day right of withdrawal on online orders. Our 30-day policy already includes and goes beyond that legal minimum, so in practice you always have the full 30 days.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@whatech.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Because our orders are paid by cash on delivery, there is no card or online payment to refund. Approved refunds are therefore issued by bank transfer to the IBAN (bank account number) you provide, within 10 business days of approval.